Store Policy
Bookings:
1. All appointments will be required to sign a Intake Form and Service Agreement Form .
2. All services are bookable online and over the phone, including walk-in services such as nail trims, face trims, etc. If you need to cancel for any reason or reschedule you must call the store at 647-646-4729.
Store Rules:
1. Keep dogs on a leash at all times.
2. Cats must come into the store in a carrier.
Zero Tolerance To Harassment and Abusive Behavior
Aggressive behavior and any form of verbal or physical abuse to our staff will not be tolerated.
We are a family-run small business and we strive to provide the best service to our clients whom we also consider family. Like any family, respect and communication are a must and we have the right to refuse and terminate the relationship if aggressive behavior is evident.
We encourage our clients to give us feedback and maintain a line of open communication on how we can serve you better.