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Privacy Policy


Welcome to PawBasic, a subsidiary of PawBasic (collectively referred to as “PawBasic”, we”, “us” or “our”).

Choosing us as your services provider means you have placed a great deal of trust in us, and we take this responsibility very seriously. This means we are committed to respecting your privacy and protecting your personal data.

It is important that you read this policy carefully so that you understand how we look after and process your personal data, and you are aware of your privacy rights and how the law protects you. 

What is included in this policy?

1. Important information and who we are

Purpose of this privacy notice

This privacy notice aims to give you information about how we collect and process your personal data in relation to providing grooming services to the animal entrusted into our care. This covers your use of our website, app and grooming services provided in our practice, and when you contact us.

Contact details

We have appointed a Privacy Coordinator who is responsible for overseeing questions in relation to this privacy notice.

If you have any questions about this notice, including any requests to exercise your legal rights, please contact us:

Third-party links

This website may include links to third-party websites, plug-ins and applications.

In some instances, we may be “joint controllers” with this third party. This means that we might be jointly responsible with that third party for determining the collection and/or use of your personal information with this organisation.

Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

You may find links on our website to other services operated by our group companies and by trusted third parties. Clicking on such links may allow third parties to collect or share personal data about you, so we encourage you to

2. The personal data we collect and how we use it

We process the following categories of personal data:

To register you with a practice

  • We obtain your full name, date of birth and contact details to register you and your animal at the practice you choose. If your practice has an app or client log in functionality on their website, we will capture these details and ask you to set a password to create and protect your account and provide you with the services you request.

To provide customer service to you

  • We use your full name, contact details and account information to book a grooming appointment with one of our groomer.

  • We do not intend to collect or any sensitive data however, if you voluntarily provide us with this information, we will only process it in order to respond to your query. Any sensitive data you provide will be deleted as soon as your query is resolved.



To keep in touch with you

  • We use your full name, contact details and postal address to send you service communications, such as reminders of appointments and  important information relating to your practice or account.



For safety and security and to prevent and detect crime

  • Where CCTV is in use at a practice, there will be signs bringing this to your attention. We use this CCTV data to ensure the safety and security of our employees, clients and practice and if necessary, we will share this where the law requires us to.

  • We will use your account information, credit applications and some technical information about your device to confirm your identity, detect fraudulent behaviour and prevent criminal activity.

3. Keeping your personal data secure

We have put in place appropriate security measures to prevent your information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach, and we will notify you and any applicable regulator of a breach where we are legally required to do so.

If you would like to know more about how to protect your information and your computer and devices against fraud, identity theft, viruses and other online problems, please visit Get Cyber Safe. Get Safe Cyber Safe is free initiative set up by the Government of Canada.

4. Data retention

We will only retain your data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax or reporting requirements.  

If you no longer wish to have an account, please contact your local practice to confirm that you wish to close your account. For app users you can delete your account through the app. If you have any questions in relation to closing your account and what data, we will retain please contact

5. Being in control of your own information

Under the federal and provincial privacy legislation you have some important rights available to you. In summary, these include:

  • Be informed about how we use your personal data (hopefully this privacy notice explains it all)

  • Access to the personal data that we hold about you

  • Challenge compliance, if you believe you disagree with how we manage the processing of personal data.

  • The right to complain to applicable regulator, within British Columbia and Alberta you will go to your provincial privacy regulator and for the rest of Canada you will go to the federal privacy regulator (British Columbia ComplaintsAlberta Complaints, and Rest of Canada Complaints)

6. Changes to this privacy notice and your duty to inform us of changes

We keep our privacy notice under regular review.

This version was last updated on 21 August 2023.

It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.

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